Support

My TV doesn't show up

Your Mac and TV must be on the same Wi-Fi network. Check that TellyDrop is allowed under System Settings › Privacy & Security › Local Network. A VPN often blocks the local network too: switch it off, or allow local network access in its settings. Guest networks and some hotel networks keep devices apart, and then casting can't work.

Which TVs work?

Chromecast, Chromecast with Google TV, Google TV Streamer, and TVs with Chromecast built in (most Google TV and Android TV models, such as those from Sony, Philips, TCL and Hisense). AirPlay, Samsung and LG TVs aren't supported yet.

A file won't play

TellyDrop plays MKV, MP4, AVI, DivX, MOV, WMV, MPEG, WebM and more, and converts whatever your TV can't handle. If a file still won't play, it may be damaged or not fully downloaded. Mail me the file name and what TellyDrop said.

Subtitles or sound are out of sync

While a video plays, open the ••• menu and shift the subtitles or the audio a tenth of a second at a time until they match.

Why does TellyDrop ask for a folder?

Mac App Store apps may only open files you give them. When you play something from an earlier session, TellyDrop asks once for the folder it's in, and remembers that.

Free version and unlock

The free version plays the first 20 minutes of every video. Unlocking is a one-time purchase that works on all your Macs with the same Apple Account. On a new Mac, click “Free version” at the top of the window, then “Restore purchase”. For a refund, use reportaproblem.apple.com.